Category Archives: Branding Thoughts

Have a nice day 2.0

A friend of mine has taken to closing his email with statements like “I’m having a great day, because I chose that.” or “Have the day you choose.” At first it struck me as a little bit of a heavy dip into the self-help genre, but the more I thought about it, the more I liked the idea.  I know for myself there have been times when how I chose to react to an event or obstacle made a huge difference in the eventual outcome.  My friend’s email salutation helps remind the folks that he interacts with that choosing to take a positive view and to separate stimuli from disposition are habits that we can learn and practice.  The more people who put the habit into practice, the better the world becomes.  It’s a prosumerist’s “Have a nice day”.   And it just might be viral: today my morning status update on Facebook was “David Cohen is choosing to have a great day”, and it may seem corny, but I have to say that typing it in and hitting submit felt pretty darn good.  Now here’s the tricky bit – a few moments ago, I had a lousy phone call, and learned some disappointing news.  Instead of sulking I decided to write this post, and in doing so I got back into that positive mindset that I felt when I wrote that status update this morning.  My great day is back on track – because I chose that. Pass it on.

Also posted in friends, love, mad scribblings, Thought for the day | Comments closed

The Everything Syndrome

That Swiss army knife is great, it has everything in it, and it can do just about anything — if you don’t happen to have any real tools around. The multi-tool sacrifices the ability to do any one thing great, by trying to do everything. Unfortunately, the same is true of a lot of marketing pieces. Anxiety about not missing anything leads to cramming in every last little thing a company can do, so we overload the copy. We think we’re communicating (and therefore selling) the value of the company, but we’re often just causing confusion. In the end this makes messaging less memorable. Each piece of marketing collateral should be serving a purpose, a particular function within your selling process. Don’t try to make every piece do everything. Instead, try to make each piece effective in its given role, and don’t be afraid to hang your hat on the one thing that your company does best. Otherwise, you may end up with a stack of Swiss army knives and still not be able to hammer in any sales.

Also posted in context, mad scribblings, tools | Comments closed

Trust: the best kind of asset

I’m a big fan of Seth Godin’s books, and on his blog he has a post entitled “No business model” which discusses how an altruistic act of managing a free community newsletter made by an online marketer has not only been helpful to a community, but has also had a positive impact on his firm’s reputation. The generosity has been a trust builder, and as marketers we are definitely in a business where trust is an essential element. It is possible to create short term effect with hype tactics, but if there is no substance behind the hype you can quickly find yourself in the midst of a negative backlash. Sustained positive impact can only come in an environment that fosters trust. By bringing value to his community without asking for anything in return, the hero of Mr. Godin’s story has gradually built a wide-reaching reputation based on his character. This can only have a beneficial effect on his future business dealings.

A great book on this subject is “The SPEED of Trust: The One Thing that Changes Everything” by Stpehen M. R. Covey. In it the author explores the nature of trust and how it can have a real dollar effect on business – trust impacts decision making and can dramatically alter the time it takes to work a deal or build a relationship. More than just looking at the impact of trust, the book goes on to discuss habits that help build trust in relationships and approaches to damage control and rebuilding when trust is broken. I recommend it as essential reading.

Also posted in trust | Comments closed

Love Letters

Have you ever written a love letter? You know, that perfectly crafted, written and re-written missive intended to communicate the depth and sincerity of your affection? Not just the simple “I love you” greeting card, but a serious Cyrano-esque, sophisticated dispatch on fancy-shmancy paper? Of course you have, but have you ever sent one to your customer?

It’s a business cliche, “we love our customers”, but how do you show that love? Is it in your pricing? Your products? Your quality? What do you love your clients for? Their loyalty? Their referrals? Their zany customer service calls? Do they know how you love them? Can you express all the little nothings you do to make their lives easier? Their applications simpler? Their teeth brighter? Their apples shinier?

Why not sit down and write a love letter to your customers? You may find out a little more about yourself and your business.

Also posted in customers, love | Comments closed

First Survey Question

After stumbling on an old post by Guy Kawasaki on getting more use out of LinkedIn, I thought I would try LinkedIn’s Answers. It is a relatively new feature of the service that allows you to post questions in a general way to the LinkedIn community. Seemed like a cool idea and a way to get some feedback and insight from the crowd.

As a first question I decided to take an impromptu survey: “I’m gathering responses on branding – what do you feel is your company’s biggest brand problem and how are you attacking the issue?” Although I didn’t get an avalanche of responses, the few I did receive were quite thoughtful. Here’s one from Brent Huston, CEO of MicroSolved, Inc.:

I think differentiation of your product and service as well as educating the consumer about real value are our significant challenges.

We are in the security industry and the marketplace is very very noisy. To make matters worse, the same products and services may go by the same name but be entirely different.

For example some people use the term “penetration testing” to mean ethical hacking – manually mapping and exploiting vulnerabilities to achieve network or system access and control, which as you might imagine is deeply technical and resource intensive. However that same product term “penetration testing” is often also misused and marketed by some vendors as running automated tools and generating automated reports with no analysis or exploitation or any real threat analysis for the controls that protect data.

The trick is educating the customer so that they understand the difference and can pick between apples and oranges instead of seeing them as all the same. I can tell you that is often pretty tough. Some people are willing to learn and others simply don’t know what they don’t know…

I think Brent faces a common dilemma where the pressure of untangling overused and sometimes misused terminology can confuse the marketplace and hamper the brand experience. I’ll be trying to put out more survey questions as I think of them and I’ll post replies (with the author’s permission) when I think they illustrate problems and issues that many of us who grapple with branding and marketing commonly face. Thanks go out to Brent and all the other respondents!

Also posted in context, LinkedIn, surveys, tools | Comments closed
  • Doodle Delivery – Subscribe!

    Subscribe to occasionally brighten your inbox with a bundle of doodles wrapped in a few thoughtful thoughts on being a beacon in this crazy-wonderful world.
  • Search

  • Left Brain + Right Brain = My Blog

    This blog is chock full of joyful drawings and a few musings on personal branding, startups, creativity and being a beacon.

    Featured Posts


     
  • The Be A Beacon Show

  • Send a Free eCard

    If the drawings on this website give you a smile why not share one? I added a free ecard system so you can send "doodlegrams" to anyone you'd like. Go ahead, send a smile! Just click on the words eCard (free) below any doodle on the blog .
     
  • Categories

  •  

  • Archives

  •  

    Caitlín Mowbray"I adore your doodles... I swear looking at those bunnies lowers my blood pressure, calms my mind and makes me smarter. Who needs meditation when there are bunnies?"
    ~Caitlín Mowbray - Meditation Teacher, Astrologer and Soul Provocateur

    Find David on Bloggers.com

  • October 2025
    M T W T F S S
     12345
    6789101112
    13141516171819
    20212223242526
    2728293031