Category Archives: mad scribblings

Diapers are recession-proof

Diapers are recession-proof.  Even cat diapers.

Yes I’m a cat person.  It may not be macho, but there it is.  I could blame the girlfriend, but it would be a fib. I’m a bona fide cat person, and these days, I’m afraid to say, I am cat-with-diapers person.  It’s a drag.  Trixie, is quite old and that darn litter box never seems to be where she needs it to be.  The solution (and it works): cat diapers! It’s not dignified (and if she knew they were actually doggie diapers she’d be mortified), but putting feline vanity aside, the fact is the diapers work, they do exactly what I expect them to do, and that is the point.

Ambiguity is out.  Meeting expectations is in.  The recession is here and it is a good time to be a thing that people not only need, but also understand that they need. People understand diapers.  They get what a diaper is here to do, and it is really easy to tell if a diaper isn’t living up to expectations. Phew.

Yet a diaper is a category, not a brand.  The same is true for peanut butter, spaghetti, and baked beans.  There are diaper-producing companies, but which ones are loved?  I have to believe that it will take more than a merely catastrophic drop in the Dow to make us trade in our disposables for those old-fashioned cotton nappies.

Will the recession tip the scales for Huggies over Pampers? Is this a win for P & G (NYSE:PG) or Kimberly-Clark (NYSE:KMB)? Probably not. The staple companies will survive, but who will thrive?  Are there companies that command the prestige of brand loyalty and offer the clear expectations of a diaper?

I’d bet on the place where most of us buy our diapers (kitty, doggie or others): Walmart (NYSE:WMT).  It is not your typical brand story. WMT does not use their substantial brand equity in the usual way.  In fact they are almost an anti-brand: Walmart doesn’t use the power of their brand to protect a premium in the marketplace. The “always low prices” mantra inhibits that, but they don’t squander their brand leverage, they turn it on their vendors.  The recession means that the squeeze will be on, and as the tempers in the overcrowded Walmart parking lots rise so will the pressure that WMT can apply to already over-taxed suppliers.  Bet against those products that are running out of ways to lower costs, but depend on Walmart for distribution.

So before I hop in the car and drive off to good ol’ Walmart to buy some more Pup’sters™ Disposable Diapers, I thought I would leave you with this thought:

I want to find the brand story of the recession.

Let’s face facts, talking about Walmart is about as sexy as talking about diapers, even kitty, I mean doggie diapers.  I want to find the company that proves that a business can be authentic, smart and savvy and can chart a successful course even in these rough waters.  I think the winners will be ones who blend three factors: clarity of expectation, consistent follow-through on meeting expectations, and a steady stream of the new and the sexy.

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Twitter goes mainstream – will it survive?

Just an observation: Twitter is in the the process of “crossing the chasm”.   Once accused of being the playground of narcissists and navel-gazers, the popular micro-blogging service is now going mainstream.  How do I know?  Well a few months back I used Twitter’s contact feature to see if there were any Twitter users in my Google contacts that I  was not already following.  There were three.  I did the same thing again a couple of minutes ago and there were now 120! And these weren’t techies, new adopters, and geeks.  All of my friends that fit those categories were already on the service and had been for some time now.  No, these folks are financial planners, real estate agents, business owners, interior designers, consultants, bankers, etc.

So my question is why?  Is it because the usefulness of Twitter has suddenly become widely understood and embraced by the majority?  I’d like to say yes, but somehow I doubt it.  I think the sudden rise in Twitter popularity is due mostly to CNN and the election coverage – and this is why I ask the question, will it survive?  Twitter’s ranks are filling, but will the new users add value or just consume resources?  Will they find a useful means of communication and embrace some kind of monetization of the system, or will the fail-whale dominate the site in between massive doses of sales pitches and self-serving links to personal and company websites?

Twitter, I’m rooting for you, but I think the jury is still out.

Also posted in blogging, branding, commentary, tools | Tagged , , | Comments closed

DavidCohen.com and being a small business

Did you know that I’m a futurist?  Well I was in a futurists club for a while.  I like future-y things like blogs, and websites, and personal branding, and I want you to like them too.  I want you to like them because they are really now things, and they can help your career and your business.

Yes, I’ll confess that even futurists like me occasionally indulge in old-fashioned habits like nestling deep into the sofa with an actual, non-virtual, magazine and of course, a cat.  I enjoy the tactile quality of riffling through the printed pages, and the cat seems to enjoy sitting on my chest. It is her way of reassuring me that despite all the changes and stresses of the information age she still cares for me deeply, even more deeply when it is drafty on the floor.

Generally this sidestepping of the digital now works out quite well for naps (for me and the cat) and it is certainly better for uninterrupted reading than trying to plow through an online document with Ms. Trixie padding restlessly back and forth across the keyboard of my laptop – cats are so helpful. However, avoiding the now is not better for business.

So, as I hinted, I was on the sofa beginning to get drowsy-eyed under the influence of all the feline warmth and non-digital purring when my gaze alit upon a quote. The quote comes from Reid Hoffman, creator of LinkedIn, from a tangible article in Business Week, now well-riffled in my hands. “Essentially,” Mr. Hoffman says, “every individual is a small business.”

Yes at first glance it may seem to be a modest quote.  Certainly brief. In fact it failed to impress the cat, but Trixie is not known for her business acumen.  I, on the other hand have a reputation to think of, and I quite like the quote – first off, it begins with “Essentially” and secondly, it is a sentiment that has been presaged by some of my favorite business thinkers, like Seth Godin and Tom Peters:  The reality of our collective now is that today you may work for somebody else, but first and foremost you are in the business of being you.

As some have said, you are CEO of Brand You Inc. A thought that the cat found most perturbing as it was inspiring enough to get me up off the couch (disrupting her carefully kneaded perch) and over to the computer so that I might compose this post.  You don’t think these new-fangled blogs just appear out of thin air do you?

So what does all of this have to do with DavidCohen.com? Well if you are the CEO of Brand You Inc., then I am the CEO of Brand Me.  And as CEO of my own brand I figured I should own the company website.   Fortunately for me that thought first occurred to me about 14 years ago, when davidcohen.com was still an available domain. My new friend, Nadia Bilchik, was quite impressed by this. Nadia is a dynamic individual, a speaker, trainer, and news anchor (you may have seen her on CNN).  She is also the CEO of the brand Nadia Bilchik so naturally she has the domain nadiabilchik.com – Her domain was a more recent acquisition than mine, but she admits there was less competition to get the name. FYI “David Cohen” is a common name, the jewish equivalent of “John Smith”. “Nadia Bilchik” is about as common as, well, “Nadia Bilchik”.

So what am I trying to tell you?  I’m trying to tell you that my friend the energy author, Jon Gordon, has jongordon.com, and my friend Jeff Pulver the godfather of VoIP, has jeffpulver.com, and Melissa Galt, the interior designer who helps people design their lives has, melissagalt.com, and you better believe that personal branding guru Dan Schawbel has danschawbel.com. Want to guess what domains Tom Peters and Seth Godin have? You know who doesn’t have her own domain?  Trixie doesn’t have her own domain, but then again she’s a cat.  Cats can’t type, even though right now she thinks she is doing a great job of helping me write this post.

If you are not a cat, then there is a good chance that you actually work for somebody else, but that doesn’t mean you can’t carve out a little virtual space for yourself. The price of running a website gets cheaper every day, the price of a personal domain is minimal compared to the advantages of having a findable platform where you can position yourself to the rest of the world.  And BTW it is a competitive world, and with all the uncertainty in the economy it is only going to be more so. There is no better time than right now to claim your virtual turf, if for no other reason than to put up your own virtual billboard extolling all the virtues of Brand You.

If you’re lucky and have an uncommon name you might still be able to get something like yourname.com (but it won’t sit around waiting for you), and if you do have a common name don’t be discouraged. Get creative! Try initials, or middle names, or add “Mr” or “Ms”.  And don’t forget about Mr. Reid Hoffman – be sure to visit his site and make your LinkedIn profile and when you do be sure to give the public profile a friendly name, like, um, oh I don’t know, maybe something along the lines of http://www.linkedin.com/in/davidscohen. And don’t be bothered that some David Cohen in London beat you to http://www.linkedin.com/in/davidcohen. Really I’m fine with it. It’s only an “s”. No big deal. Couldn’t happen to a nicer guy.

Also posted in Branding Thoughts, commentary, personal branding, social media | Tagged , , , | Comments closed

Cramer believes Cramer has a branding problem

Before I get started I need some music. I’m thinking the Rolling Stones.  Nothing like a little music when I’m writing, especially when my back is hurting and I’m still feeling toasty from the warm reception to my debut on Seeking Alpha.  But don’t let me be a poor host, while I get settled you can watch this video:

[youtube=http://www.youtube.com/watch?v=M7QsQ4VVCNI]

Okay good, I’ve got my lumbar cushion in place, my laptop is humming and Mick is singing “You can’t always get what you wa-ant”. Good stuff.  And I assume that you couldn’t miss Jim Cramer’s frustration with not getting what he wants in the segment. I mean that is not what you would call self-satisfaction dripping from phrases like “…it is cavalier at this point to ignore me, but not only am I ignored, I am dismissed as a gadfly. It’s pathetic.”  Say what you will, but on Wednesday James J. wasn’t happy with his brand.

So what’s he got to complain about?

He has two wildly successful brands serving overlapping market segments. Brand 1: The interviewee, the answer-man, the insider; paired, although not always like a fine wine, with an interviewer/interlocutor as so often seen on TheStreet TV, CNBC, etc. Then there is Brand 2: the Mad Money man, and we all know who he is. Granted, it is a colorful image – Business Week called it “…perhaps best described as Louis Rukeyser meets televangelism meets Pee-wee’s Playhouse”. Colorful, yes, but it goes over great.   The point is there’s no shortage of people NOT IGNORING Jim Cramer. He’s reaching the pros and the joes, the day traders, the gold bugs, the newsies, the amateurs, and all the people hoping to “stump the band” with an obscure stock (and who are delighted when he knows ’em and nails ’em).  Lots of audience, but Jim’s not getting what he wants.

There is a market segment he’s not reaching: the government, the powers-that-be, the policy makers.  He wants to reach them, and why shouldn’t he?  He’s right more often (and always a lot sooner) than they are. It’s a big jones for Cramer – like a student from Duke looking to score some basketball tickets – but for some reason the brand isn’t going over with the target audience.

Oh hang on a second…

I really like to hear this part when Mick sings “but you just might find…” and the backup singers kick-in with “…you get what you nee-eed”. Yeah that’s good stuff.

So I’ve got Mick and Keith and a lumbar pillow and Jim Cramer has an itch.  And it is a genuine itch, I think he really cares, it is his passion, (and the best brands come from the genuine, the authentic) he wants to see it done right.  He wants better stewardship of the financial system to which we are all tied.

Actually, you could quite fairly point out that he has gotten a lot that he’s been calling for this week:  AIG was bailed out,  Europe kicked-in,  heck even McCain stepped up and said Chris Cox should be fired. Cramer needed all these things and so did we, but that’s not what he wanted.  In markets timing is everything, and just-in-timing is just too hair-raising.

What Jim has is a great product – great credentials, great track record, great knowledge. What Jim wants is brand strength – the ability to influence a small, powerful, but difficult to reach market segment (the government) so that he can perhaps nip a few buds and head off some passes.  Jim used the words “moral authority”, I call it clout. Either way it’s absence is a symptom of a branding problem.

So now some advice before I listen to the rest of “Let it Bleed”: To reach the elusive segment the positioning will need some tuning. It is less an issue for the Mad Money family of products than it is for the interviewee+interviewer relationship.  If you don’t have “shelf appeal” for your target audience then you begin by rethinking the packaging.  If an interviewee is the product then the interviewer is the packaging – as intermediary the interviewer holds tremendous sway over the nuances of positioning.  How the interviewer frames the discussion of what we have and what we need, could help get Jim what he wants.

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Jim Cramer has got a branding problem

Jim Cramer, the Mad Money man, Mr. Silver Lining, has a branding problem. He’s the boy who cried “wolf”. Not the boy at the beginning of the story, but the boy at the end, the one that everybody should be listening to, but they ain’t.

I’ve been spending the past few days flat on a heating pad nursing a bad back and watching the news. And boy is it a newsy world right now, but I’m not going to go into that.  Well, just enough to say that the big stories, the wet stories, the dry stories, the red and blue stories, aren’t THE story.  As I said I was flat on my back watching the news, enjoying the cozy warmth of an old cat who was enjoying the cozy, ambient warmth from the heating pad, when I heard the “ding”, the lovely interrupting chime that tells me that Mr. Bailey is on the chat.

Bailey and I go back to kindergarten. He’s the smartest guy I know and that’s saying something.  He’s the one that dropped the pin, but he denies it and I respect him for that.  But that’s an old and obscure story. Not THE story. The story that gets the capital letters is best told by Mr. James J. Cramer and it comes out in the interview. Go ahead watch it, I’ll wait.

[youtube=http://www.youtube.com/watch?v=lUnIyH1jVhw]

Notice something? Where’s that colorful, frothy, prickly-cuddly financial whiz we’ve come to love?  This isn’t the Mad Money Cramer, this is something different.  This man is serious, and it is chilling.  This is the boy crying “wolf”.  Forgive me, he’s crying  “WOLF!”   “WOLF! WOLF! Hello? Scary, terrifying wolf!” And the people around him aren’t getting it.  Mr. Bailey is, but he’s not like most of the rest of us.  It’s hard to fathom, because it is a complex messy story about finance and markets and too long doing the wrong thing thinking it will come out right.  But I’m not a markets guy, I’m a guy with a bad back and a cat on my lap.  These things are over my head.  I took different classes.  I am branding guy so talk about branding, Cohen.

Why is Cramer sitting still in the video?  Why is he clenching his hands so tightly together?  Because he’s trying to rein in his brand. His personal branding, the mad man mojo, is a hair trigger away from exploding and he knows he’s got to keep it down.  Nail the lid down on it so it don’t explode… but why?  It’s about credibility.  He doesn’t want you to miss the news for watching the show, because this time the news is too heavy, too big for the histrionics.  He’s afraid of this, and he’s trying to communicate it the only way he knows how, by saying it as calmly as he can. When the entire capital producing machine of the western world is in jeopardy, you want to get the story across.  You want people to know it ain’t a show.

This guy with bags of credibility, the former hedge fund manager, the guy with the money show on the money network is worried that you won’t believe him.  That’s the brand problem.   The usual shtick is out the window and we don’t know how to respond. This isn’t fun.  This isn’t swagger.  We haven’t been taught this language, it’s not part of the Cramer iconography. This is a guy dropping his brand armor because he thinks that will help us see that this is an unfathomably large, trillions of dollars large, situation and it could easily implode like a black hole. Truly, I don’t know what it all means, but I can see when I watch that video that he has an inkling of the meaning – something dark ahead – something too dark and too serious to risk not getting the message across, and that’s why he’s clamping down, and that’s what’s chilling.  A normal person wouldn’t be calm, a normal person would be screaming and shouting if they had that same fear in the eyes, but that’s the norm for Cramer.

The brand is upside down, the crazy man is acting sane.

The calm is the omen of the storm.

And if Cramer is right it is nothing compared to the problems ahead.

*Ding*

As I write, it is Bailey on the chat: Feds are taking over AIG. We live another day.”

Also posted in Branding Thoughts, commentary, personal branding | Tagged , , , | Comments closed

Apple has a branding problem

What’s that you say?  Is this heresy?  Apple, your favorite example, the paragon of branding, the lords of iEverything – that Apple?  A branding problem?! Surely you jest!

Well I hate to say it, but it is true.  Apple has a branding problem, and its name is Steve Jobs.

Now don’t get me wrong,  I love me some Apple, and I still think that the company is one of the greatest branders of all time, but I callz’em like seez’em and there is a fly in the soup.  The company has so embraced and promoted the Steve Jobs is god message that it has begun to harm the corporate image.  Speculation about Steve’s health prompted by his gaunt appearance earlier this year has caused a ripple of concerns on Wall Street and started a rumor-mill regarding succession planning.  The impression is that Apple, once saved by the return of Steve Jobs, now can’t survive without him.

No doubt, Steve has been the miracle man for Apple and his demanding approach to leadership, insistence on high design, and self-appointed role as chief-presentation-officer have only added to the mystique, but one man does not a company make – especially not a global, multi-billion dollar, public company. As an example, a study of the 5th generation iPod, revealed a supply chain of up to 10 parts vendors with manufacturing occurring in 5 different countries.  Steve gets around, but c’mon this isn’t a one man job.

Steve the mastermind, the guru, the dictator, the showman these are all legitimate parts of Apple’s brand and all grounded in truth.  So what can Apple do to patch this chink in their brand armor?  I think the approach of the Wall Street pundits is wrong – rushing to find a suitable successor will not heal the problem.  I think the thinking is akin to the logic behind ripping off an adhesive bandage – it is going to hurt no matter what, so let’s just get it over with as fast as possible.  However, this thinking assumes that the cut under the bandage has already healed…. pick the successor, take the hit, and performance will solve the brand issue.  But it doesn’t work that way.  People believe in Steve Jobs.  I believe in Steve Jobs.  We’re bought into the cult of thinking different.  To solve the brand problem of Apple can’t be Apple without Steve Jobs the answer is to do what any cult does when faced with the loss of its spiritual founder and leader.   They must be canonized.   The answer to the brand dilemma is to present Steve’s impact as being so profoundly transformative that the culture he catalyzed now has a life of its own.  Yes, I’m saying that Mr. Jobs should be elevated even more than he already is.  Fanboys rejoice!  For his Jobness has bestowed a lasting organization on the principles of Steveitude.  iCommandments anyone?

Also posted in Branding Thoughts | Tagged , , , | Comments closed
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