Tag Archives: ibal

Tune in on Monday – Connect Grow Profit Radio

It is getting to be a habit and I like it!  Kathleen Smart has invited me to once again visit the Connect Grow Profit Radio show, part of the Blog Talk Radio network. The show will “air” live at 12pm eastern on Monday, April 14th 2008, and then be available as a podcast.

We’ll be discussing the self-service culture of the internet, the pitfalls of virtual “location”, and the essential elements of web branding: Clarity, Authenticity and Consistency.

Listeners will be able to call in with questions by dialing the Call-in Number:  (646) 716-8171.

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A practical dose of efficiency

Yes, I admit it.  Sometimes I will indulge in a little high-brow, high-level or high-concept marketing-speak.  I can’t help it, it is in my nature (blame the right brain).   That’s why I am glad that I have friends like Dave Eissman to keep me grounded, and I hope you don’t mind if I give him and his new blog a plug:

Dave has a knack for breaking down marketing tactics into straight forward, approachable steps that get results.  I have had the good fortune to collaborate with Dave on behalf of the International Business Academies, Limited, for whom we are both advisers, and I have always admired his straightforward, make-it-practical approach as well as his warm and generous nature.  Dave recently started a new blog – One on Many Marketing, and his current post, What is One on Many Marketing? is a wake-up call to B-to-B businesses to make use of the efficient tools of the Internet to bring scale to their lead generation and relationship building processes.  Dave is offering a free tele-seminar on the subject (details here) – I plan to attend and I hope I’ll see you online then too.

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The 3 R's of Branding

The 3 R’s of Branding

Art Butcher of International Business Academies Limited (a.k.a. IBAL) asked me to write a post to share on the IBAL’s new website. While that project is coming together I thought I would share the post here as well:

Everyone has heard of the 3 R’s of education: “Reading, wRiting, and aRithmetic”, but have you heard of the 3 R’s of branding? They are Recognition, Reputation and Reaction.

Recognition: We want our products to be recognized. We want the hard work that goes into packaging our products and services, the money we spend on advertising, and all the planning we do in marketing, to benefit our brand, not the competition’s. This is why logos are important. This is why we craft tag lines and slogans. This is why Coke is so fussy about the exact shade and hue of red in their packaging. This is why McDonald’s is so aggressive about controlling the use of “Mc____” wherever it can.

Reputation: In the end your branding is a suggestion that your company makes about its relevance and meaning, and it is your customers, prospects and partners who get to decide what your brand truly means to them. You can be well recognized, but if your reputation is bad the recognition can hurt you. On the other hand, if your product is undistinguished from your competition, a well-recognized brand alone may not be helping you as much as you think. How often have you sneezed, asked for a Kleenex, and been handed a Puff? Did you notice the difference? Did you care? Recognition is naturally associated with reputation, but the reputation is strongest when it encompasses a unique value or serves the needs of a particular niche.

Reaction: This is where the money is made, or lost. You want your brand to provoke a positive reaction, to get people to choose your product over the competition’s. You want a reaction so positive and strong that it can beat a sale price on a similar item or have a customer choose your service over another solution. But a negative reaction can be brutal. Whether you are being ignored on the shelf, or actively boycotted, a negative reaction cycle can be ruinous to your business.
So how do you tune your branding to get the reaction you want? Well the magic won’t happen if the recognition and reputation aren’t right. You have to take Recognition beyond merely locating yourself in an industry or slapping a logo on your business card. You have to approach Reputation in a mindful way – don’t just let it happen, participate! Align your values with the expectation you set for your brand. Know the boundaries of your message and the expectations you are setting with your brand promises. Be prepared to walk your talk and fix it when you stumble. You are in the business of developing and maintaining trust.

Here a few more R’s for you: Repetition, Reinforcement and Rigor: Consistent and attentive behavior, clearly communicated value, and a track record of disciplined delivery will support the 3 R’s of Branding and will get you seeing the Reactions the matter!

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Posted in Branding Thoughts, context, ibal, networking, personal branding | Also tagged | 3 Comments

Tune in – new appearance on Connect Grow Profit Radio

Once again, Kathleen Smart has invited me to be her guest on the Connect Grow Profit Radio show, part of the Blog Talk Radio network.  The show will “air” live  at 12pm eastern today, Monday, February 11th 2008, and then be available as a podcast.  We’ll be discussing branding issues for individuals and small companies and further explore the idea of being the ambassador of your brand.

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